Contact desk
Fast, friendly, qualified support for every user
Our team aims to give every user quick, friendly and qualified support. Whether you are completely new to automated trading or already manage a large portfolio, we are ready to answer your questions, explain features and help resolve any problem, day or night across the trading week. Fill in the contact form and tell us what you need. A support officer reviews your request and replies as quickly as possible, usually within one working hour.
Registration open, spots are limited
By creating an account, you agree to our Privacy Policy · Terms of Use.
Your personal manager will contact you within 24 hours.
01 · Office
Find us in Port of Spain
| Office address | Level 8, Alexandra Court, 62 Charlotte Street, Port of Spain, Trinidad and Tobago |
|---|---|
| Visitor hours | Monday to Friday, 8:00–17:00 (AST), excluding public holidays |
| Call-centre hours | Monday to Friday, 8:00–17:00 (AST) |
| Typical wait time | callback usually within one business hour |
02 · Support scope
Which desk handles what
Email is the main channel and reaches the right desk directly: [email protected]. The Client Support and Compliance team handles the topics below.
Account and onboarding
Registration questions, document checks for identity verification, and anything blocking your first sign-in or account activation.
Deposits and withdrawals
Funding by LINX, card or bank transfer, withdrawal requests, processing times and what a specific payment status means.
Platform and strategies
Understanding the dashboard, adjusting strategy settings and risk limits, and interpreting the reports the platform produces.
Complaints and disputes
Anything you are unhappy about. Complaints follow a documented process on the Complaints page with set response timelines.
For security reasons, support will never ask for your password or full card details by email or phone. If someone claiming to be from Matrix Edge does, treat it as fraud and see our Fraud warning page.